Avaya Equinox Solution with Avaya Aura Collaboration Applications Integration exam Dumps

7141X exam Format | Course Contents | Course Outline | exam Syllabus | exam Objectives

Exam : 7141X
Exam Name : Avaya Equinox Solution with Avaya Aura Collaboration Applications Integration
Questions : 65
Time : 90 min.
Passing Scores : 43 of 65 correct (66%)

The Avaya Equinox Solution with Avaya Aura Collaboration Applications Integration exam (7141X) is a requirement to earn the ACIS - Avaya Equinox Solution with Avaya Aura Collaboration Applications credential.

This exam has 65 questions and the minimum passing score is 66% (43 of 65 correct). The candidate has 90 minutes to complete this exam

Exam Objectives The test covers the following knowledge areas and learning objectives:
Avaya Equinox Solution with Avaya Aura Collaboration Applications Integration

Describe the features and capabilities of the Equinox Solution
Summarize the functionality Avaya Equinox Client 3.3
Explain Avaya Equinox Conferencing architecture, components and licensing
Explain Avaya Equinox Conferencing deployment
Explain Avaya Equinox Conferencing functionality
Explain the architecture, functionality and deployment of Avaya Aura Web Gateway (AAWG) and Avaya Aura Media Server
Explain the requirements and setup of Avaya Equinox for Web Client
Explain the usage of Equinox Meetings for Web
Explain the deployment requirements for Equinox Solution Public Access
Explain the architecture and deployment of Avaya Equinox Recording and Streaming

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enhancing excellent management within the contact centre

C3i, a multi-channel consumer engagement features (BPO) provider, is an company that supports eighty% of the world’s correct 20 pharmaceutical businesses, apart from a hundred seventy five companies throughout diverse industries. Headquartered in Horsham and Pennsylvania, C3i studies to its father or mother enterprise, HCL, a pacesetter within the expertise outsourcing trade based mostly in India.

This enterprise has been a tier one customer of Enghouse Interactive for the previous 20 years and was vulnerable to loss (“red”) for the past 4 years. The enterprise planned emigrate from Enghouse CCE version eight.0 to Avaya Oceana Contact core.

What did we do about it?

Kai Kaufmann (VP of R&D) initiated a resumption of discussions between the consumer and our earnings and functions teams to address considerations round their legacy platform. He had worked with Enghouse because C3i grew to become a client, so he had cultivated a strong business relationship with key stakeholders. That, coupled with his deep potential of CCE, telephony as smartly because the C3i platform and ambiance, made him a key player in rebuilding our relationship with them.

Kaufmann initiated a call with C3i and convened a few EIA stakeholders to participate: Aaron Jenkins (VP of features), Buster Hansen (Director of options Engineering) and Michael Scouten (Director of client Success). Scouten deploy weekly calls with our account champion at C3i, Michael Baker, and engaged Ray Chronister (solutions Architect) on the CCE journey, as well as QMS SME and demo skilled, Allan Reizman (solutions Engineer).

With the customer in mind

the relationship between EIA and C3i steadily greater except a brand new agreement became a probability. by way of sensing what turned into most important to the client, including finding price within the premium the client would pay, Scouten changed into capable of determine the right product choices, pricing models and deal constitution that could not handiest serve the customer’s wants but would present unparalleled value for bettering exceptional management in the contact centre.

furthermore, because of his extensive business abilities of the market requirements concerning the commercial side of the deal, Rudy Heezen (VP sales) helped Scouten efficaciously navigate the long and sometimes problematic system of negotiating the C3i acquisition.

After more than 17 months of protracted negotiations, painstaking work and numerous calls, and even some Friday nights, the deal closed, and Scouten and Heezen closed the take care of C3i on Friday, 7 may additionally 2021.

Our successful value proposition

We won this deal on two fronts:

First, we focused on improving first-rate management within the contact centre. Our on-premises CCE contact centre equipment covered a multi-channel QMS (our call recording and high-quality administration solution) that allowed them to checklist SMS, chat and email with different new aspects included within the CCE package.

although we tried to movement C3i to the private cloud (hosted CCE), they determined to stay on-premises for security factors, in particular because of the particularly delicate facts of their pharmaceutical customers. additionally, on-premises enables them to have optimum flexibility (because of their skill to manage customized development) in how they reply to RFPs when attempting to acquire new valued clientele.

despite the fact this functionality was no longer materially diverse from that offered via Avaya Oceana, CCE’s open necessities appealed to them, as this gave them more control to improve, effortlessly, their personal customisations the use of their in-condominium construction operations group.

2nd, the strength of our relationship performed a vital function during this case. C3i’s long-standing relationship with and entry to senior administration, comparable to Kaufmann and Jenkins, turned into valued, as changed into the consideration we confirmed them through weekly calls from our client success supervisor. Our proven willingness to “go the further mile for them” won us the deal.

What we carried out by means of improving quality management within the contact centre

  • $239 000 per yr (July renewal).
  • a brand new $1.087 million contract resulting partly from an upgrade of CCE v8 to v10, which breaks down as follows:
  • $408 000 in professional services (includes rewriting some internal applications);
  • $300 000 in perpetual application (CCE and QMS); and
  • $379 000 in new application renovation for three years paid in advance ($126 000 per year).
  • Key members

    It took a group effort to achieve this outcomes and achieve best management improvement in the C3i Contact core. listed here are one of the vital staff individuals who performed key roles:

    R&D:

    Kai Kaufmann (VP R&D)

    Eileen Steffen (CCE R&D manager) – assistance with roadmap and integration issues

    services:

    Aaron Jenkins (VP, services)

    expert features:

    Chris Miller (Director, PS) Nav Randhawa (Director of development) – information with SOW and pace to budgets

    client assist:

    Mike Trepanier (Senior Director, customer help)

    Terry Fryder (CS III Engineer)

    Scott Conway (Technical Account supervisor, CS) – quick motion to position out fires

    revenue:

    Rudy Heezen (VP, revenue)

    Michael Scouten (Director, client Success)

    options architects:

    Buster Hanson (Director, solutions Engineering)

    Ray Chronister (options Architect)

    Allan Reizman (solutions Engineer)

    With this new edition of Enghouse, C3i has managed to modernise its operations and take care of the quality of its functions. as well as having optimum flexibility and customised building of the contact centre answer.

    down load the success story of how C3i managed to optimise best administration within the contact centre! https://enghouseinteractive.co.za/wp-content/uploads/2021/07/CS-C3i-EN.pdf


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