ITIL Foundation 4 Exam Dumps

ITILFND Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

Exam duration : 60 minutes (Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 75 minutes in total)
Number of marks : 40 marks (There are 40 questions, each worth 1 mark. There is no negative marking.)
Provisional Pass mark : 26 marks (You will need to get 26 questions correct (65%) to pass the exam.)

ITIL 4 Foundation candidates will have an understanding of the following:
A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
The guiding principles of ITIL 4
The four dimensions of Service Management
Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
The ITIL 4 Foundation examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL 4 service management framework, as described in the syllabus below, to be awarded the ITIL 4 Foundation qualification. The ITIL 4 Foundation qualification is a prerequisite for the ITIL 4 higher level qualifications, which assess the candidates ability to apply their understanding of the relevant parts of the ITIL framework in context.

1.1 Recall the definition of
a) Service
b) Utility
c) Warranty
d) Customer
e) User
f) Service management
g) Sponsor

1.2 Describe the key concepts of creating value with services:
a) Cost
b) Value
c) Organization
d) Outcome
e) Output
f) Risk
g) Utility
h) Warranty

1.3 Describe the key concepts of service relationships:
a) Service offering
b) Service relationship management
c) Service provision
d) Service consumption

2.1 Describe the nature, use and interaction of the guiding principles

2.2 Explain the use of the guiding principles (4.3):
a) Focus on value (4.3.1 4.3.1.4)
b) Start where you are (4.3.2 4.3.2.3)
c) Progress iteratively with feedback (4.3.3 4.3.3.3)
d) Collaborate and promote visibility (4.3.4 4.3.4.4)
e) Think and work holistically (4.3.5 4.3.5.1)
f) Keep it simple and practical (4.3.6 4.3.6.3)
g) Optimize and automate (4.3.7 4.3.7.3)

3.1 Describe the four dimensions of service management (3):
a) Organizations and people (3.1)
b) Information and technology (3.2)
c) Partners and suppliers (3.3)
d) Value streams and processes (3.4-3.4.2)

4.1 Describe the ITIL service value system (4.1)

5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)

5.2 Describe the purpose of each value chain activity:
a) Plan
b) Improve
c) Engage
d) Design & transition
e) Obtain/build
f) Deliver & support

6.1 Recall the purpose of the following ITIL practices:
a) Information security management (5.1.3)
b) Relationship management (5.1.9)
c) Supplier management (5.1.13)
d) IT asset management (5.2.6)
e) Monitoring and event management (5.2.7)
f) Release management (5.2.9)
g) Service configuration management (5.2.11)
h) Deployment management (5.3.1)
i) Continual improvement (5.1.2)
j) Change enablement (5.2.4)
k) Incident management (5.2.5)
l) Problem management (5.2.8)
m) Service request management (5.2.16)
n) Service desk (5.2.14)
o) Service level management (5.2.15)

6.2 Recall definitions of the following ITIL terms:
a) IT asset
b) Event
c) Configuration item
d) Change
e) Incident
f) Problem
g) Known error

7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
a) Continual improvement (5.1.2) including:
- The continual improvement model (4.6, fig 4.3)
b) Change enablement (5.2.4)
c) Incident management (5.2.5)
d) Problem management (5.2.8)
e) Service request management (5.2.16)
f) Service desk (5.2.14)
g) Service level management (5.2.15 5.2.15.1)

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ITILFND Foundation Latest Topics :: Article Creator

Why H&M’s newest collection expenses a billion bucks

H&M’s philanthropic arm is jumping on the digital vogue bandwagon with a collection of looks that spotlight promising fabric and company-mannequin improvements.

linked Articles

The so-referred to as Billion dollar assortment features 10 startups—all old winners of the H&M groundwork’s global trade Award—that the organization says have the advantage to create “multi-dimensional value” with the business’s guide and symbolize an “untapped possibility.”

“we've labored with innovators for decades now and their biggest hurdle to realiz[ing] their concepts is funding and support to construct scalable technology options,” Diana Amini, international supervisor of the H&M groundwork, observed in an announcement. “They also want collaboration companions like fashion manufacturers and suppliers.”

each and every providing comes attached with a value tag, starting from $60,000 to $120 million, that represents the estimated funding its business believes it requires to scale up the expertise, whether it’s algae-based thread, textiles crafted from stinging nettles or a water-purification platform.

“With this crusade, we want to create focus of the influence sustainable innovation can achieve if given the chance to develop,” Amini said. “together, we are able to create a shift within the trend trade where sustainability and innovation are applied as [the] default observe. The time is now.”

The world exchange Award, which the H&M groundwork has held each year because 2015, has been dubbed the “Nobel Prize of vogue” for profitable early-stage innovations that may alter the manner clothes are designed, made, transported, purchased, used and recycled. 5 annual winners divvy up a 1 million-euro ($1.2 million) grant and participate in a one-year Innovation Accelerator program that H&M groundwork customizes in partnership with Accenture and KTH Royal Institute of know-how.

Mackevision, a part of Accenture Interactive, drew up the computing device-generated imagery for what H&M basis describes as an “edgy collection of advanced informal classics” replete with asymmetrical particulars and unconventional shades. The digital avatar, too, become made from scratch the usage of CGI personality design know-how.

Bringing any of these technologies to market could be transformative, H&M basis says. Accenture used its “360-degree cost method” to estimate the environmental have an effect on of every innovation. Reverse materials, which maps, traces and trades leftover textiles, as an example, could save 5,400 billion liters of water in 2030, or the equal used within the construction of two billion cotton T-shirts. Dimpora’s Sane Membrane, a biodegradable and mineral-based membrane for outdoor wear, may save 850 metric a whole bunch textiles from being discarded, or ample to make 940,000 jackets.

“The Billion greenback collection items a distinct probability to assist the vogue industry reinvent itself through sustainable innovations that may gasoline future increase and produce wonderful alternate,” observed Jill Standish, senior managing director and international retail industry group lead at Accenture. “through adopting our 360-diploma cost method for this assortment, we are demonstrating how these new innovations can deliver value across distinct dimensions together with sustainability—and move previous narrowly described views of value.”

not one of the items within the Billion dollar assortment are on the market, however different digital versions of covetable clothing and shoes are, and not all the time at expenditures you could predict.

organizations like Fabricant and Tribute churn out restrained copies of digital outfits, which could can charge as tons as real-world couture, that they “healthy” onto patrons’ photos for convenient posting on social media.

however sometimes the clout enchantment is much more area of interest. A digital edition of Gucci’s Dionysus Bag with Bee, created for the online video game platform Roblox, these days resold for over $4,100 worth of Robux, exceeding the rate of a physical version and a large markup from the customary fee of $four.seventy five.

other analog makers are embracing this new digital panorama. Late last month, IRL labels corresponding to Bruce Glen, Collina Strada, Freak metropolis, Gypsy sport, Mimi Wade, Mowalola and My Mum Made It participated in a first-of-its-type digital trend demonstrate on the IMVU social community that includes outfits that users can purchase for his or her avatars.


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