Certified Implementation Specialist - Customer Service Management Exam Dumps

Servicenow-CIS-CSM Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam. The following table shows the learning domains, weightings, and sub-skills measured by this exam and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of exam content.

Baseline Application Functionality
o Basic and advanced features in baseline installation of the current release
o Functionality and features added or changed in the current release
o State model and default process flow
o Basic and advanced operations performed by users and the system
Architecture and Security
o Key tables used in the application
o Relationships among application tables
o Roles and default Access Controls
o Primary application components (Script Includes, Business Rules, etc.)
o Integration capabilities
Business Cases / Use Cases
o Value proposition
o Key Performance Indicators and Benchmarks
o Selection of appropriate features and functions to meet business requirements

Learning Domain % of Exam
1 Incident Management 25%
2 Problem Management 10%
3 Change and Release Management 25%
4 Knowledge Management 10%
5 Request Fulfillment 25%
6 Configuration Management Database 5%
Total 100%

Exam Structure
The exam consists of approximately 60 questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
Exam Results
After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.
Exam Retakes
If a candidate fails to pass an exam, they may register to take the exam again up to three more times for a cost of $100.

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Servicenow-CIS-CSM Management certification

ServiceNow Management certification

ServiceNow Management certification :: Article Creator

ICE Is Consolidating IT systems to a Single supplier Platform

The Immigration and Customs Enforcement company’s Enforcement and removal Operations division, or ERO, is planning to consolidate its IT programs—at present spread throughout 26 platforms—right into a single architecture on the ServiceNow platform.

The agency released a request for suggestions this week seeking comments on improving the Custody administration Division’s case administration gadget. That equipment is used to track detainees throughout numerous enforcement courses, together with the options To Detention, or ATD, courses.

The ERO IT shop is engaged on a full structure modernization effort designed to, among different things, “convey efficiencies [to] the ATD lifecycle” and make sure new apps deployed on agency networks combine with other IT functions and equipment devoid of disrupting their operations.

The draft efficiency work remark notes this route of motion become entreated by the govt Accountability workplace, which “recommended that ICE improve the IT architecture and utilize a case management device that may control workflow—i.e. ascertain cases are initiated, routed, processed, and closed—and provide the capability to provide linked experiences all in a novel statistics device.”

The winning supplier could be expected to address every factor of the app building system, including “the execution of requirements gathering and analysis, code development, trying out, configuration, deployment, administration, federal workforce person training, monitoring, and any replace protection right through the contract duration of the total undertaking,” based on the PWS.

The work may still also consist of the use of emerging applied sciences and construction top-quality practices, corresponding to “artificial intelligence/laptop getting to know, robotics procedure automation, together with business technique reengineering as a part of the design and methods buildout.”

All of here is to be achieved using agile construction requirements, the documents state.

The contract comprises varied other initiatives beyond the ATD device, most of which include replatforming latest techniques onto ServiceNow. these programs can be relocating off of Microsoft SharePoint, access and Excel systems.

As part of the contract, “The major contractor or their subcontractor should dangle a latest ServiceNow Elite certification popularity” and be capable of provide the associated personnel to work on ServiceNow structures.

The contract is set to run for three hundred and sixty five days, with two one-year add-on alternatives.

Responses to the RFI are due by using 5 p.m. June 18. Questions are due by way of midday on June 17.


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